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  • Writer's pictureRafael Benz

The History of Process Excellence

Find out how Lean and Six Sigma got integrated into Management System Intelligence


The origins of process excellence can be traced back to the early 20th century and the work of Henry Ford. Ford revolutionized the automobile industry by using assembly line techniques to mass-produce vehicles. His innovations in production processes made cars affordable and accessible to the average person and paved the way for modern mass production.

In the decades that followed, Japanese manufacturers took the lead in process excellence, using the Lean approach to streamline their production processes. Lean is based on the idea of minimizing waste and maximizing value for customers. The Lean method was first developed in Japan and was quickly adopted by manufacturers around the world.


In the late 1980s, Six Sigma was introduced as a methodology for process excellence. Six Sigma is a data-driven approach that aims to eliminate defects in processes and products. The methodology was developed by Motorola and quickly gained widespread popularity. With the advent of Management System Intelligence (MSI), a new era in process excellence began. MSI is a multidisciplinary field that brings together elements of information technology, organizational behavior, and artificial intelligence to help organizations optimize their performance. MSI represents a major step forward in the evolution of process excellence, as it takes a more holistic approach to managing organizations, considering the interactions between people, processes, and technology.

One of the key elements of process excellence is the PDCA cycle, which stands for Plan, Do, Check, Act. This cycle represents a continuous process of improvement, where organizations plan and implement changes, check their results, and make further improvements based on the results. The PDCA cycle is widely used in both Lean and Six Sigma methodologies and has been integrated into MSI as well.


As this article explains, the evolution of process excellence has been shaped by the contributions of many pioneers and innovative thinkers. From the innovations of Henry Ford and the Lean method developed in Japan, to the data-driven approach of Six Sigma, to the multidisciplinary field of MSI, the field has continued to evolve and grow in sophistication. Today, MSI is widely recognized as a critical component of process excellence, helping organizations to optimize their performance and achieve their goals.


Published by Benz Consulting, written by Rafael Benz and GPT chat


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