top of page
  • Writer's pictureRafael Benz

The History of Quality Management, and the Emergence of MSI

The journey from Total Quality Management and ISO 9001 to Management System Intelligence

Quality management has a long and rich history that dates back to the early 20th century. During this time, organizations began to recognize the importance of producing high-quality products and services to meet customer needs and expectations. To achieve this goal, they started to implement processes and procedures to improve the quality of their output. One of the earliest approaches to quality management was the inspection method, which involved checking products and services for defects after they were produced. This approach was soon replaced by the statistical quality control method, which involved collecting data and using statistical analysis to identify patterns and make decisions.

In the 1950s and 1960s, quality management took a major leap forward with the advent of Total Quality Management (TQM). TQM was a comprehensive approach to quality management that emphasized the involvement of all employees in the quality improvement process. TQM was highly influential and was adopted by many organizations around the world.

In the late 1980s, the concept of Management System Intelligence (MSI) emerged in Finland. MSI was a multidisciplinary field that brought together elements of information technology, organizational behavior, and artificial intelligence to help organizations optimize their performance. MSI represented a major step forward in the evolution of quality management, as it took a more holistic approach to managing organizations, considering the interactions between people, processes, and technology.

In the meantime, the International Organization for Standardization (ISO) was also making a major impact on the world of quality management. ISO is a global organization that develops and publishes international standards for quality management systems. The most well-known of these standards is ISO 9001, which outlines the requirements for a quality management system. ISO 9001 is widely adopted by organizations around the world and is considered the benchmark for quality management systems.

Today, MSI is widely recognized as a critical component of quality management. MSI uses advanced technologies such as artificial intelligence and machine learning algorithms to analyze data and provide organizations with actionable insights into their operations. By automating routine tasks and making more informed decisions based on data analysis, MSI helps organizations to achieve their goals and stay ahead of the curve.

In conclusion, the evolution of quality management has undergone several important changes over the past century. From the early days of inspection and statistical quality control, to the comprehensive approach of TQM and the benchmark standards set by ISO, to the cutting-edge technology of MSI, the field has continued to evolve and grow in sophistication.

Published by Benz Consulting, written by Rafael Benz and GPT chat

8 views0 comments

Recent Posts

See All


bottom of page